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macOS Support Essentials 10.12 (Sierra 101)

macOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.

Certification by : Apple

Course # Course Contents Exam # Exam Regular Track
(days)

APL-MAC101-120-IN

macOS Support Essentials 10.12 (Sierra 101) # # 3
  Total 3

Upon completion of the macOS Support Essentials 10.12 (Sierra 101) course, students will be able to:

  • Use macOS Sierra tools and resources to troubleshoot macOS Sierra
  • Understand macOS Sierra features and functionality, including how to find more
  • information about macOS Sierra
  • Prepare for Apple Certified Support Professional (ACSP) 10.12 certification
  • macOS knowledge
  • Basic computer navigation skills
  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users